FAQs

1. How do I order and pay for my order?

You can order by selecting any product from our website. Then, select sizing and click add to cart.Willingston at willingston.com accepts Stripe, Visa, American Express, Master Card, and Discover Cards for Payments. 

2. Can I make a change after I’ve placed an order?

As long as the item is not shipped, you can make changes in your order. Please send your order number to our customer service for correction. 

3. Where can I look for information on the order I placed? 

Your complete order details ( price of each item, order number, and shipping charges) will be sent to you via email.

4. Is ordering online secure? 

To secure and protect your privacy, we use SSL (Secure Socket Layer) that provides end to end encryption. We use Stripe which is one of the best-secured payment options available. 

5. How long will it take to receive my order?  

Any product you purchase from our store normally takes 8-10 business days to deliver. 

Note:  Due to the global pandemic, there can be slight delays in your orders. You can contact us at support@willingston.com if your product is not shipped in the mentioned timeline.

 6. How will I know if my order has been received?

After placing your order, you will receive an e-mail confirmation within a few minutes.

7. What if my order details are not received?

Immediately contact our customer service team to brief your issues. Visit our return and exchange policy page for more information.

8. How do I track my order?

Once your order is dispatched, you will be notified with the tracking details through an email. 

9. Is it possible to cancel my order?

Order cancellation requests can be placed within (2) day of order. If the product is in transit, then you have to receive and apply for a return. 

10. Can I exchange for a different item?

Please read our Refund & Exchange  policy guidelines for more details. 

 

 

11. Do I need to pay the courier? 

No, We provide Free Shipping to United States.